Ordering Vintage

Most of our items are vintage. Unless otherwise noted, all items have been previously owned. Due to the nature of vintage items, you may find slight irregularities or imperfections. We inspect all items before making them available to be purchased in the shop. The conditions of pieces are varied, while some are of better make than others, each piece is chosen because they are special to us in one way or another. Rest assured the condition of each piece will be described and reflected on the price. Therefore, all items in the shop are sold as they are. We try our hardest to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur. All measurements are approximate. Please feel free to email us if you have further questions.

Shipping and returns

Shipments are sent via Royal Mail from London, UK. In normal circumstances, we will dispatch items within 3 days of your purchase. Please note that as we are a small and independent shop, and there may be times when we may take longer to dispatch items if Jade Palace is away on buying trips. However, we will notify customers beforehand. As we grow, we hope that we will be able to provide shipping and delivery at maximum efficiency.
We strive to package items very well and do our very best to get your package posted as soon as possible. The time it takes to receive your items will vary depending on your location. We are not responsible for any lost or stolen packages or goods damaged in transit. Shipping prices vary depending on item weight, size and the destination of delivery.

Important information for customers outside of Europe
If you are ordering from outside of Europe, you may be charged import duty and or local sales taxes on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and Jade Palace is not responsible for these charges. Please contact your local customs office if you require further information.

Shipping time

Domestically within UK
Around 3 days
Around 4-5 days
International locations outside of Europe
Around 7-10 days

Shipping Rates

All items are categorized in three options: small, medium and large parcels and are charged at a flat rate.

Domestically within UK
Small parcel £4
Medium parcel £7
Large parcel £11
Small parcel £7
Medium parcel £12
Large parcel £20
International locations outside of Europe
Small parcel £10
Medium parcel £18
Large parcel £30

At the moment, we do not accept returns.